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Loyalty Points

How our loyalty points scheme works

Our new loyalty points scheme is exclusive to online customers and rewards you every time you buy one of our products.

So every time you make a purchase, you gain points towards buying your favourite solid fuels, logs, charcoal and accessories.

How do I earn points?

  • For every £1 you spend, you earn one loyalty point 
  • One point = One pence towards your next order 
  • Buy any product on any of our websites 

Example:

Spend £100 and you will earn 100 points

100 points = £1 towards your next purchase

Anything else?

This loyalty points scheme is exclusive to online customers only

Points cannot be redeemed against orders made by telephone

Points can only be redeemed off future purchases

You can also combine loyalty points with volume discounts and promotions

Points are non-transferable and cannot be redeemed for cash

Whether you're buying coal, logs, charcoal or garden products, earn and redeem points across any of our portfolio of websites